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Safety & Crime in Madrid
Despite the safety of the Madrid metro, it is important to note that pickpockets are very frequent, specially in public places like museums, monuments, restaurants, outdoor cafes, train stations, airports and ATM machines. There has been an increase in the number of passport thefts reported at Madrid’s Barajas. In fact, pickpocketing is the most common security issue you will face. To fight against it, avoid carrying your passport or other important documents when you go out. If you must take out important ID documents, then make photocopies of them and store them in a safe and secure place.
With so many people pressed together in metro stations, there's always the chance that a pickpocket or purse-snatcher is looking for a potential victim. Be aware of those standing next to you and behind you at all times. Be aware of those attempting to draw your attention away from your bags or distract you with "diversions". Do not carry large sums of money on you,and keep an eye on your backpack, purse, and cell phone at all times, particularly in bars, discos, and cyber cafes.
In the event of theft, travelers are encouraged to deal with uniformed law enforcement personnel only. After a theft, if you think that going to a police station to make a denuncia is the best option, think it over. In the police station, you could be faced with a waiting time of an hour or more. It's better to make your "denuncia" (complaint) over the phone. Ask for an English speaker. Call the following number (0034) 90 2102 112.
The Regional Security Officer in Madrid, Spain maintains an active OSAC Country Council as a means to facilitate communication between U.S. businesses and the U.S. Embassy. For more information call [34] (91) 587-2230. In the same way, the emergency number for Spanish police and medical assistance in most cities including Madrid and Barcelona is "112".
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